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RT Essentials

  • #: 120881
  • Price: $6.99 In Apple Store
  • Category: Books
  • Updated: 2009-10-14
  • Current Version: 1.0
  • 1.0
  • Size: 6.40 MB
  • Language: English
  • Seller: O'Reilly Media, Inc
  • Requirements: Compatible with iPhone, iPod touch, and iPad. Requires iOS 2.0 or later
  • © O'Reilly Media, Inc.
  •  Add to Favorite apps

 

Description

By Jesse Vincent, Robert Spier, Dave Rolsky, Darren Chamberlain, Richard Foley

Published by O'Reilly Media (http://oreilly.com/catalog/9780596006686/)

In a typical organization, there's always plenty that to do such as: pay vendors, invoice customers, answer customer inquiries, and fix bugs in hardware or software. You need to know who wants what and keep track of what is left to do.

This is where a ticketing system comes in. A ticketing system allows you to check the status of various tasks: when they were requested, who requested them and why, when they were completed, and more. RT is a high-level, open source ticketing system efficiently enabling a group of people to manage tasks, issues, and requests submitted by a community of users.

RT Essentials, co-written by one of the RT's original core developers, Jesse Vincent, starts off with a quick background lesson about ticketing systems and then shows you how to install and configure RT. This comprehensive guide explains how to perform day-to-day tasks to turn your RT server into a highly useful tracking tool. One way it does this is by examining how a company could use RT to manage its internal processes. Advanced chapters focus on developing add-on tools and utilities using Perl and Mason. There's also chapter filled with suggested uses for RT inside your organization.

No matter what kind of data your organization tracksfrom sales inquiries to security incidents or anything in betweenRT Essentials helps you use RT to provide order when you need it most.

Superb Reading Features

Through a partnership between O'Reilly Media and Lexcycle, this app includes the same features that have made Stanza an iPhone phenomenon with over a million downloads:

* Full book text search

* Several fonts and themes to choose from

* Built-in dictionary

* The ability to add annotations

* Landscape view

* Extensive cross-referencing and working hyperlinks

* Zoom function for images and screenshots

About O'Reilly Media

O'Reilly Media spreads the knowledge of innovators through its books, online services, magazines, research, and conferences. Whether it's delivered in print, online, or in person, everything O'Reilly produces reflects the company's unshakeable belief in the power of information to spur innovation. Learn more about Ebooks from O'Reilly at oreilly.com/ebooks.

About Lexcycle

Lexcycle is the creator of Stanza Bookbinder which was used to create this standalone book application. Stanza Bookbinder is based on the popular iPhone Ebook reading application, Stanza. For more information about Stanza, visit www.lexcycle.com.

iPhone Screenshots

RT Essentials iPhone Screenshot 1

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The information may be outdated (2011-04-13 21:21:50). For actual information go to iTunes

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